FlintAI – Privacy Policy
Last updated: October 7, 2025
FlintAI ("we," "us," "our") is an AI-powered platform owned and operated by TECHQUARTER LLC. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, applications, platform, or messaging channels (collectively, the "Services").
1. Information We Collect
We collect the following categories of information:
a) Contact Information: Name, email address, phone number, and similar contact details provided when you sign up, request a demo, interact with an AI agent, or communicate with us.
b) Workspace & Agent Data: Information you provide when creating and managing workspaces, AI agents, workflows, configurations, and knowledge bases.
c) Communication Data: Messages and related metadata exchanged through supported channels, including web chat, SMS, WhatsApp, or phone-based interactions.
d) Usage & Technical Data: Log data, IP address, device and browser information, language preferences, timestamps, and analytics data related to how the Services are accessed and used.
e) Device Permissions & Camera Usage: Our applications may request access to your device’s camera solely for the purpose of allowing you to take a photo to set or update your profile avatar.
2. How We Use Information and Legal Basis for Processing (GDPR)
We use the collected information for the specific purposes outlined below. For users in the European Economic Area (EEA) and the United Kingdom (UK), we rely on the following legal bases for processing personal data:
| Purpose of Use | Applicable Data Categories | Legal Basis (GDPR) |
|---|---|---|
| Provide, Operate, and Maintain the Services (Including enabling AI conversations and messaging functionality, and managing your account.) | Contact, Workspace, Communication, Usage & Technical Data | Contractual Necessity (Processing is necessary for the performance of the contract with you.) |
| Monitor Performance, Reliability, and Security (Including diagnosing technical issues and securing the platform against unauthorized access and abuse.) | Usage & Technical Data, Communication Data | Legitimate Interest (Our legitimate interest in ensuring the platform is secure, reliable, and continuously improved.) |
| Manage Accounts and Respond to Customer Support Requests | Contact, Workspace, Communication Data | Contractual Necessity or Legitimate Interest (To fulfill our obligations and service your requests.) |
| Prevent Fraud, Abuse, and Unauthorized Access | Contact, Usage & Technical Data | Legitimate Interest (Our legitimate interest in protecting our business and users from unlawful acts.) |
| Comply with Applicable Legal and Regulatory Obligations | All categories, as required | Legal Obligation (Processing is necessary for compliance with a legal obligation we are subject to.) |
3. Messaging & Consent
By providing your contact information through website contact forms, chatbot interactions, or platform use, you consent to receive messages from FlintAI or from businesses operating AI agents powered by FlintAI.
Messages may include transactional notifications, service updates, and support responses. Message frequency may vary.
4. Data Sharing
- Service Providers: Messaging, cloud, and infrastructure providers solely to deliver and support the Services (e.g., Twilio, AWS, Google Cloud).
- Business Customers: Who operate their own FlintAI workspaces and act as data controllers for their end users.
- Legal or Regulatory Authorities: Where required by law, legal process, or governmental request.
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
- To provide and support the Services (account data is retained while the account is active).
- To meet legal, regulatory, or contractual requirements (e.g., retaining transaction records for tax compliance).
- To resolve disputes and enforce agreements.
6. Security
We use industry-standard technical and organizational safeguards to protect personal data, including encryption, access controls, and secure infrastructure. While we take reasonable measures to protect information, no system is completely secure.
7. Your Privacy Rights
| Jurisdiction | Key Privacy Rights |
|---|---|
| European Economic Area & United Kingdom (GDPR) | Right to access, correct, or delete personal data; Right to restrict or object to processing; Right to data portability; Right to withdraw consent at any time; Right to lodge a complaint with a Supervisory Authority. |
| United States – California (CCPA / CPRA) | Right to know what personal information we collect and disclose; Right to request deletion of personal information; Right to limit the use and disclosure of Sensitive Personal Information; Right to opt out of the sale or sharing of personal information (we do not sell personal data); Right to non-discrimination for exercising privacy rights. |
8. International Data Transfers
9. Children’s Privacy
The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.